At E for Elephant, we are committed to providing high-quality baby products. Due to hygiene and safety reasons, all products sold are final and non-returnable. We do not accept exchanges, returns, or refunds unless the item received is defective or incorrect. 1. Defective or Incorrect Items If you receive a defective or incorrect product, please notify us within 3 days of receiving your order. To process your request, kindly provide: Your order number Clear photos of the defect or incorrect item Upon verification, we will arrange for a replacement. 2. Non-Returnable & Non-Refundable Items All items sold are strictly non-returnable and non-refundable. We do not offer refunds or exchanges for reasons such as: Change of mind Incorrect size selection Personal preferences